FAQs

ORDER & SHIPPING

How would I know that my order is confirmed?


After placing an order on ‘Under my Umbrella’, you will receive an e-mail confirming your order along with invoice & other details of it.




When my order will be delivered?


At ‘Under My Umbrella’ we value time the most and do our best to get your order at your place at the earliest possible time. However, the number of days delivery will take depends upon your location. Upon confirmation of the order, we will send you the details of the expected date of delivery.




Are sale or promotional items eligible for return/ refund?


Any promotional sales items or orders are not eligible for return or refund. Other related details will be announced from time-to-time.




Are all the products authentically from Korea?


Korea is one of the best beauty spots in the world offers a wide variety of brands and products. Here, at ‘Under my Umbrella’ we are offering you the best ones out of the lot.





PAYMENT

What payment methods do you accept?


We currently accept Cash on Delivery (CoD), Visa (Debit card/ Credit Card), Master Card (Debit card/ Credit Card).




Do you accept Cash on Delivery (CoD)?


Of course! If you do not prefer an online mode of payment, you can pay cash on delivery. Remember to select the method of payment as ‘Cash on Delivery’ during Checkout. Please Note:

  • Cash on Delivery payments can only be made in Indian Rupees (INR)
  • The CoD facility is only available for all orders over ₨750.
  • The CoD facility is free for all orders above ₨1000.
    For orders below ₨1000, there is Cash on Delivery charge of ₨50.





SKIN CARE

Am I supposed to follow all 10 steps?


No, it is not obligatory to follow all the 10 steps. Korean skin care regime is very intensive, however, you can customise your routine what deem you the best.




What is “double cleansing”?


Double cleansing is a two-step cleansing method: first, pre-cleansing with an oil cleanser and secondly, re-cleansing with a water cleanser. Oil based cleansers are used to remove all the debris, impurities from the skin such as makeup, SPF, eyeliner. It smoothly and effortlessly cleanses the skin. Water based cleansers are used to remove the residue of oil cleansers and the remaining impurities, resulting in a soft and supple skin. Learn more about the 10 steps of Korean Skin care routine here.




Are these products suitable for males?


Absolutely! These products are not gender specific. They can be used by anyone irrespective of their gender and ethnicity.




I’m new to K-Beauty, what do I need to know to get started?


We are so glad that you gave your skin a chance …. Everyone has a different kind of skin, this is no ‘one-size-fits-all’ situation. It is all about experimenting and trying different products until the most suitable is found. However, you can still buy products according to your skin concerns, here.